The water softener didn’t seem to be working properly. It turns out all the gears had broken in the head. It was an older Fleck 5600 unit, and it didn’t seem like it was worth fixing. We replaced it with a Hellenbrand E3 water softener and also added a reverse osmosis system. The water quality has improved, drinking water (RO system) has been very good, service was great. We got a lot of good information, and appreciate the follow up after the installation. I would recommend others to use Premier Water.